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Volunteer Management Toolkit

Everyone should have the ability to access volunteering opportunities. Created in partnership with Volunteering Matters, the information in the Get Out Get Active (GOGA) Volunteer Management Toolkit provides organisations with a step-by-step guide to building an inclusive volunteer programme. 

Disabled man and woman playing with a circle rainbow parachute.

Featuring a roadmap and resources on how to deliver an inclusive and accessible volunteer journey. In the Toolkit you will find our key learnings and insight on supporting disabled volunteers and have accesss to external resources to support the development of an inclusive volunteering programme.

Find more information about volunteering and becoming a volunteer on our volunteers page

View the Volunteer Management Toolkit Roadmap. 

Section 1: Creating positive and inclusive volunteer opportunities

People are motivated to volunteer for several different reasons. It’s important to understand and appeal to their motivations so that they are attracted to the volunteering opportunities available. Be clear on why you need volunteers. How will you support and train them? Consider how you will provide a worthwhile volunteering experience and opportunities for everyone.  

View Creating positive and inclusive volunteer opportunities

Section 2: Importance of volunteers

Having volunteers involved and engaged in your activities and organisation is essential. They bring new abilities, perspectives and additional capacity.  The volunteer experience should be a positive and empowering one, which is why we have included this section to help guide you through. Understanding the importance of volunteers will enable you to develop roles and experiences that are fruitful to both the volunteer and the organisation. 

Importance of volunteers

Section 3: Volunteer Recruitment

It’s important that a organisation understands what it is capable of doing as the result of having volunteers. Above all else, it’s vital that you understand the need, role and benefits of including volunteers who fit the profile of your organisation well.  What is it your organisation is going to be able to do as a result of having volunteers? Be clear about what their role entails through defined role descriptors and know how they will be supported. Being mindful that volunteering offers mutually beneficial outcomes is key to successful recruitment.

Volunteer Recruitment

Section 4: Supporting and retaining volunteers

Disabled and non-disabled volunteers add significant value to organisations. Paying careful attention to inducting them properly, recognising their input and providing support can help them feel valued, appreciated and part of the team. It’s important to cater for volunteer’s individual needs and ensure they feel heard and welcome at your organisation.

Supporting and retaining volunteers

Section 5: Volunteer recognition and appreciation

Volunteers are giving their time up for your organisation, so it is vital to recognise and appreciate them. It’s important to say thank you and recognise volunteer achievements as not only will it make them feel valued, but they are more likely to continue to make a positive contribution to your organisation.

Sometimes the simplest of gestures can have the biggest impact - it doesn’t have to take up lots of resources or money. Building celebratory occasions into your organisation’s volunteer programme from the outset ensures they are carefully planned and delivered.

Volunteer recognition and appreciation

Section 6: Safeguarding

Creating a safe and welcoming environment, where everyone is respected and valued is important to any organisation, particularly where vulnerable and/or disabled children and adults are involved. Your organisation should actively prevent harm, harassment, bullying, abuse and neglect. Having the right policies and procedures in place ensures the organisation is ready and prepared to respond safely and well if there is a problem.


Section 7: Measuring the impact of volunteers

Understanding and measuring the value of volunteering on your organisation or programme is key to translating the impact they have on the overall outcomes.

Measuring the impact of volunteers